Terms of service

Last updated: 9 October 2026

1. About Poor Form

This website and online store are operated by Nicholas Papas, trading as Poor Form, ABN 62238015617.

In these terms, “Poor Form”, “we”, “us” and “our” refer to that business. “You” refers to a person using our website or purchasing from us.

Our store is hosted by Shopify. Purchases from this store are made directly with Poor Form.

These Terms of Service apply to your use of our website and purchases from our store. Please read them together with our [Returns & Refunds Policy] and [Shipping Policy — INSERT LINK].

Our [Privacy Policy — INSERT LINK] explains how personal information is collected, used and handled.

2. Your consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

This includes your rights under the Australian Consumer Law relating to product quality, fitness for purpose, correspondence with descriptions and remedies for products that fail to meet consumer guarantees.

If another provision of these terms or our store policies conflicts with those rights, your statutory rights prevail.

3. Using our website and your account

You must provide accurate and current information when placing an order or creating an account, including your contact details and delivery address. You must be authorised to use the payment method you provide.

If you are under 18, please have a parent or guardian place your order or approve your purchase.

Keep your account password secure and notify us promptly if you become aware of unauthorised access. You are responsible for activity you authorise through your account.

You must not use our website to commit fraud, impersonate another person, infringe someone’s rights, distribute malicious software, obtain unauthorised access or interfere with the website’s operation.

These restrictions do not prevent lawful criticism, genuine reviews or consumer complaints.

4. Product information and sizing

We aim to describe and display our products accurately, including their materials, sizing, fit and printed designs.

Screen settings and lighting can affect how colours appear. Some product images may be digital mock-ups rather than photographs of the finished item. These differences do not remove your right to receive goods that match their description and any applicable sample.

Please check the size guide for the particular product before ordering. Sizes and fits may vary between products.

Where a product has a measurement tolerance or a particular production variation, we will disclose it in the product information. A disclosed tolerance does not excuse a product that otherwise fails to meet consumer guarantees.

We may update product listings or discontinue products for future purchases. We will not substitute a materially different product in an existing order without your agreement.

5. Placing and accepting orders

Please check your chosen products, sizes, colours, quantities and delivery details before submitting an order.

Submitting an order is an offer to purchase the selected products at the total price shown at checkout. An automated acknowledgement confirms that we have received your order; it does not, by itself, confirm acceptance.

We accept an order when we expressly confirm acceptance or begin fulfilling it.

Before acceptance, we may decline an order for a reasonable reason, such as unavailable stock, an unavailable delivery destination, unsuccessful payment or